Category "Tricks"

In the last couple of days, we have been getting numerous phone calls and emails regarding issues with sound after the recent windows updates from Microsoft. It’s just one of the many problems Microsoft has to come to terms with after the latest October update reportedly deleting users files as well as uninstalling users keyboards and now losing sound altogether.

No Audio header

While Microsoft is yet to comment on this latest issue that comes to surface its also becoming a hot topic on social media platforms such as Twitter and forums such as Reddit. Users are stating their Windows 10 system is simply stating that Windows says there is “No Audio Device Installed”. It is affecting users in which have either Realtek, Intel or other leading audio drivers installed on their Windows 10 Desktop or Laptop.

We have listed below two possible solutions to resolve this problem below in which we have found to work on a number of our customer’s systems and they are also being used on the internet to also resolve the same issue.

 

Method 1:

An Intel audio driver was incorrectly pushed to devices via Windows Update for a short period of time earlier this week.  After receiving reports from users that their audio no longer works, we immediately removed it and started investigating.  If your audio broke recently, and you’re running Windows 10 version 1803 or above, please check to see if the incorrect driver was installed. To regain audio, we recommend you uninstall the driver.

  1. Type Device Manager in the search box
  2. Find and expand Sound, video, and game controllers
  3. Look for a Realtek device or a device that has a yellow triangle with an exclamation point
  4. Click on the device to select it
  5. From the View menu, choose Devices by connection
  6. Look at the parent device – this will be called something like “Intel SST Audio Controller” (Intel Smart Sound Technology driver version 09.21.00.3755)
  7. Right-click the controller device
  8. Choose Properties
  9. You should get a dialog like below. Click on the Driver tab as shown.
  10. If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.
  11. Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.
  12. Check the checkbox as shown, so the driver will be removed.
  13. Click Uninstall.
  14. When the driver is uninstalled, reboot your system.
  15. Your audio (speakers and headphones) should now work.

^ This is actually what a Microsoft Employee has suggested.

 

Method 2:

Open the Windows 10 Device Manager by right-clicking the Start button and then selecting Device Manager as shown below.

 

  1. Open Device Manager
  2. Scroll down and expand the section called Sound, video and game controllers.
  3. You should now see a list of audio devices. Look for a device that has SST as part of the name, right-click on it, and select Update Driver as shown below. For example on my computer it was called Realtek High Definition Audio(SST). Others have seen Intel Smart Sound Technology driver (SST).Update Driver
  4. A window will open asking if you want to search or browse for a driver. Click on the Browse my computer for driver software.Browser for a driver
  5. At the next screen, click on the Next button.
  6. Then select High Definition Audio and click Next.
  7. Your audio should be now be working in Windows 10.

For further assistance, we can organize for an On-site appointment or may be able to assist you via Remote Support. Visit our Contact Page to get assistance now or phone us on 0435613748.

 

[email protected] Bundaberg IT Solutions PTY LTD | ABN:99617575881 All Rights Reserved